Online shopping is secured completely under Consumer protection Act

With the boom in the retail industry, the trend of online shopping is also increased India. Most of the people would like to do the shopping by sitting in the comfort of their room. However, there are numerous people in India used to avoid online shopping due the security issues. Though the goods used to be delivered at the door step people used to avoid online shopping. One of a renowned lawyer for consumer court has pointed out that people usually have a misconception that online portals sales product. They usually provides a platform based on which merchandisers sell products.

There are several complains reported regarding online shopping such as defective delivery o the product, delay in delivery etc. However, people also complains that if they ask the companies to pay back against the damaged goods, then the companies do not take responsibility of that or sometimes do not even pay the money back. Additionally, often the companies do not accept the warranty proposed by the online portals.
However, one must not get swayed by the these problems as one can face the same problems in the physical shopping too. However, Consumer Protection law can secure the rights of the people too. Consumer forum of India treats the shopping portals as the dealers of the merchandisers. Another reason of considering them as seller is that the sales process is also channeled through them.

In order to incorporate the online portals and the e commerce sites, the new bill named Consumer protection Bill 2015 has been proposed by the government. This bill will help to sort out the increasing intricacies related to online shopping. As per the proposal of the bill, an authority will be there which will reserve the power of call back products. However, few people have argued that a separate act must be there for the online and ecommerce selling. There are lot of customer groups which have advocated of a new law in India in order to secure the million of people’s right who shops over internet.

The demand for the new bill has for consumer protection has been increased due to the new bills enacted in EU and US. They have introduced bills based on the new requirements of their people who shops on online portals. The passed bill in the parliament will be soon enacted as an act will replace the old consumer protection Act of 1986.

So from the discussion, it can be understood that the government law is enforceable strictly as on the online shopping just like physical shopping. In order to protect the right of the customers government has enforced the different IT acts, which makes the transaction safer. Still if any person would get cheated they can contact a lawyer who is expert in consumer court matters. They will assist the person to get legal support and compensation as per the law.